Ordering, condition & warranty, shipping, and enterprise builds. Don't see yours? Talk to us.
Major credit and debit cards, PayPal and Venmo, Zelle, cryptocurrency through BitPay, and bank transfer. For enterprise or quoted orders, contact us about invoicing options.
Yes. Use the “Get a quote” button or our contact page with the models, quantities and timeline, and we’ll come back — usually within a business day — with pricing, lead time and availability. Many enterprise accelerators are sold by quote.
Applicable sales tax is calculated at checkout based on your shipping address and shown before you pay. If you’re tax-exempt or a reseller, contact us before ordering — setting up a tax-exempt account takes 2–3 business days to process.
Often, yes — pricing improves at volume, and we work with universities, labs and startups. Send your list and use case and we’ll quote accordingly.
You can check out as a guest, but creating an account lets you track orders, manage returns and warranty requests, and reorder faster.
Yes. Bitworks is an authorized partner across NVIDIA, AMD, Sapphire and PNY, and every card we sell is genuine.
New — factory-sealed. Open-box — unused stock without sealed packaging. Refurbished — professionally restored and tested. Used — fully functional pre-owned. Every listing states its exact condition.
Refurbished cards are tested and validated by the manufacturer. Used and open-box cards are inspected and bench-tested under load by our team in Huntsville, Alabama before they’re listed for sale.
Check the card’s length, power connectors, recommended power supply and slot/interface against your system — all listed on the product page. Not sure? Tell us your build and we’ll confirm compatibility.
Yes — from single- and multi-GPU workstations to server nodes, racks and full clusters. See our AI Infrastructure services or request a configuration.
It depends on condition: new items carry the full manufacturer warranty; open-box items carry the balance of the original factory warranty; refurbished items come with a 30-day manufacturer warranty; and used items are covered by a 30-day Bitworks limited warranty. Each product page shows its exact coverage.
Log in to your account and open a warranty/return request from the order, or contact us. We’ll issue an RMA and walk you through it.
30-day returns on new and open-box items in original condition. Enterprise and quoted orders follow the supplemental B2B terms. See our Return Policy for full details.
Contact us within 48 hours of delivery with photos and your order number and we’ll arrange a replacement or RMA right away.
We ship from our Huntsville, Alabama facility, and drop-ship some new products directly from the manufacturer depending on the product. In-stock orders typically ship within 48 hours, and you’ll receive tracking by email.
Shipping is calculated at checkout based on your destination, weight and the service you choose. Large or multi-unit orders — servers, racks and clusters — ship palletized and insured by freight, which we arrange and quote.
Yes. Available carriers, rates and any import duties are shown for your address at checkout.
Yes — you’ll get tracking by email when your order ships, and you can view it any time under your account orders.
Yes. We take you from spec to standing cluster — design and architecture, build and burn-in, facility install (air and direct-to-chip liquid cooling), and ongoing management. See AI Infrastructure.
That’s where we start — with your models, frameworks and targets — then we spec the accelerators, interconnect, power and cooling. No generic boxes.
Yes — from a single node to a full room: install, OS/driver/stack setup, orchestration (Slurm, Kubernetes, Docker), monitoring and support.
Yes — consulting for cloud providers and enterprises, plus contract software development for commercial and defense programs.
Email [email protected] or use our contact page — we typically respond within a business day.
A Huntsville, Alabama company building high-performance computing and AI infrastructure since 2015 — certified hardware, managed clusters and the expertise to deploy them.
Tell us the workload, the scale and the timeline — we'll come back with hardware, lead time and a quote, usually within a day.